CyberSiara™  |  Privacy Policy

Last updated: 29 November 2019



1. MRB Corporation Ltd. ("We" or "“"Cybersiara™”) are committed to protecting and respecting your privacy. Cybersiara™ is a trading name and SiaraShield™ product of MRB Corporation Ltd.



This privacy statement and its inherent policies, in conjunction with our Terms and Conditions explain the information that we gather about you, what and how we use that information, the lawful basis on which that information is used and who we give that information to. It also sets out your rights and our obligations in relation to your information and who you can contact for further information or queries.

Introduction

We are committed to respecting your privacy and recognise your need for the appropriate protection and management of all personally identifiable information you share with us. This includes all information by which you can be identified such as name, address and email address.

You can make sure that We keep your personal information personal and private. We will not sell or rent your personal information to anyone. We will not share or otherwise disclose your personal information except as necessary to provide our Services or as otherwise described in this Policy without first providing you with notice and the opportunity to consent.

MRB Corporation Ltd. has produced this privacy policy to give you confidence that the privacy of your information will always be respected and handled with the duty of privacy in mind. As one of our valued customers, both you and your information are important to us and we want to ensure we protect the information you share with us.

Most of the CyberSiara or MyCyberSiara web site can be visited without sharing with us who you are or revealing any personal information about yourself. If you do provide any information at any point, to protect your privacy, we have adopted the following principles:

Choice

There are instances where we will need to collect personal information from you. It is our intention to inform you before we do this and to inform you with the exact intention and handling process of that information. You will have the option to opt out of certain uses of the information you provide.

If you choose not to provide the information we request, you can continue to visit most of the CyberSiara website but you may have limited access to certain options, offers and services without the provision of the necessary information.

Accuracy

We do our best to maintain the accuracy of personal information you supply to us and will always endeavour to update any errors you notify us of and update you accordingly.

Commitment

We are committed to treating our customer data with utmost privacy and will only use the information you provide us with for its intended use which you will have been informed of. As with all data handling, mistakes and miscommunications may arise. If you have any comments or questions regarding our privacy policy, please contact us at Support@cybersiara.com

We will endeavour to address any issues we are notified of to the best of our abilities.

This Privacy Policy wish to hereby inform Cybersiara™ users and visitors of our website as to the purpose, type and extent of the processing of personal information. The responsible body for this data processing within the meaning of the European General Data Protection Regulation 2016/679 (GDPR) is the MRB Corporation Ltd., 239 Kensington High Street, London, England, W8 6SN

Our websites and services are constantly being revised and improved and as part of this Privacy Policy shall regularly be revised and updated. This applies in particular to those procedures used by us to carry out usage analysis, as well as those used to measure the effectiveness of advertising methods and comparable services, in particular those belonging to third parties.

We would also like to note the following as regards to the usage of service providers located outside of the European Union: Cybersiara™ is a service that is offered internationally. Thus, it extends not only beyond the United Kingdom, but also beyond the European Union. We operate worldwide. We endeavour to be completely transparent. For many of the services that we use, there is simply no comparable or acceptable alternative. We take steps to implement the correct measures, in accordance with European Data Protection law and applied to ensure that we can guarantee an adequate level of data protection for all our clients.

Usage of Personal Data

We collect, process and use personal data of the European General Data Protection Regulations (GDPR) in order to provide our services. At no point do We share your personal or website data with any third parties or use this information for any other purpose besides providing the service you are subscribed to.

Children’s Privacy

Our websites are generally accessible websites and not intended for children. We do not knowingly collect personal information from users who are considered to be children under their respective national laws.

Data Backup

We aim to back-up all of our data including User website statistics on our secure backup servers on daily bases. However, we also recommend that you operate your own best practice processes to download and backup your data using your own secure storage regularly. MRB Corporation Ltd do not accept any liability for loss or damage to your data as a result of a fault or failure to our servers and systems even if this is determined to be our fault.

The processing of personal data

The Purposes of Processing SiaraShield™.

Cybersiara™ uses the personal data of the SiaraShield™ user to fulfil the contract with the SiaraShield™ user, as well as to provide our services (Article 6 (1) (b) GDPR), to comply with our legal obligations (Article 6 (1) (c) GDPR) and/or to protect the vital interests of the SiaraShield user (Article 6 (1) (d) GDPR).

This includes the following processes:

To ensure access to and use of our Services (including billing), in particular to post advertisements and other User Content, and to measure and improve the quality and success of our Services, to keep our Services secure and operational and to adapt the content of the website and services to what Cybersiara™ users might like based on the actions taken by the Cybersiara user;

The SiaraShield™ users can contact Cybersiara™ team regarding their account by email, fax or live chat, troubleshoot account issues, resolve disputes, enforce fee claims or provide other necessary customer services;

To detect, prevent and investigate fraud, security breaches or other potentially prohibited or unlawful activities;

To enforce our Terms of Service, this Privacy Policy or other policies.

Cybersiara™ only processes personal information in a way that is compatible with and relevant to the purpose for which it was collected or authorized. As a general matter, for all categories of data described above except Public Resolver User data, we may use the information (including personal information, to the extent applicable) to:

  • Provide, operate, maintain, improve, and promote the Website and Services for all users of the Website and Services;
  • Enable you to access and use the Website and Services;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Send transactional messages, including responses to your comments, questions, and requests; provide customer service and support; and send you technical notices, updates, security alerts, and support and administrative messages;
  • Send commercial communications, in accordance with your communication preferences, such as providing you with information about products and services, features, surveys, newsletters, offers, promotions, contests, and events about us and our partners; and send other news or information about us and our partners.
  • Process and deliver contest or sweepstakes entries and rewards;
  • Monitor and analyse trends, usage, and activities in connection with the Websites and Services and for marketing or advertising purposes;
  • Comply with legal obligations as well as to investigate and prevent fraudulent transactions, unauthorized access to the Services, and other illegal activities;
  • Personalize the Websites and Services, including by providing features or content that match your interests and preferences; and
  • Process for other purposes for which we obtain your consent

What Information do we store?

Information provided by the Cybersiara™ user when creating an account and entering into a contract with Cybersiara™. When registering for a Cybersiara™ product, it is necessary to provide an email address and password and to create a user account. The username can be published as part of the system-generated subdomain or web address. The email address is used, among other things, to send notifications about the SiaraSheild™ product to the Cybersiara™ user. These include but are not limited to credentials, announcements, information, etc. For certain fee-based packages and/or certain functions, e.g. the shop, the input of further contact information and payment information is necessary. The exact data that is collected in each specific case can be reviewed via the respective input forms. A deletion of the user account is possible at any time and can be carried out by the user directly in their user account or via sending a message to support@cybersiara.com

Legal basis: Article 6 (1) (b) GDPR

Use of Payment Service Providers

Cybersiara™ processes payments made by the SiaraShield™ user via the following payment service providers:

MRB CORPORATION Ltd and partners such as Stripe that provide secure invoicing and payments processing. Their address is: Stripe, 510 Townsend Street, San Francisco CA 94103

We also partnered with PayPal to handle a secure payment. Their address is: PayPal, PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.

In order to process payments, certain data from your order has to be transmitted to the payment processor/provider and the exact details shall depend on the payment method chosen by the Cybersiara™ user. The transmitted data is limited to what is strictly necessary in order for the payment to be carried out and can include the user’s name, address, bank account number, bank identification code, credit card number, invoice amount, currency and the transaction number. The legal basis for this processing is: Article 6 (1) (b) GDPR.

Cookies

Cookies are tiny text files stored on your computer. Generally, cookies are stored for the duration of the current session, i.e. until you close your browser, but in some cases, they are stored for longer than this.

Therefore, we may use cookies and other information-gathering technologies for a variety of purposes, such as providing us with information about how you interact with our Websites and assisting us in our marketing efforts. You can control how websites use cookies by configuring your browser's privacy settings (please refer to your browser's help function to learn more about cookie controls). Note that if you disable cookies entirely, Cybersiara™ Websites may not function properly. We may also use cookies and similar technologies to provide you advertising on third-party sites based upon your browsing activities and interests.

The Cybersiara™ user may refuse the use of third-party cookies by contacting us here:

support@cybersiara.com. However, the deactivation of some cookies can impact the delivery and quality of our webpages. Please see our Cookie Policy.

We would like to inform you separately about the following services:

Personalised Advertising from Cybersiara™

We use your personal data, i.e. pseudonymised usage data, to pursue our legitimate interests in providing you with targeted marketing, service updates, and promotional offers that you might like, including personalised advertisements and usage analysis, provided your interests or fundamental rights and freedoms do not predominate. We have introduced control mechanisms to reconcile our interests with your rights.

If you do not wish to receive personalised advertisements or if you do not want us to collect pseudonymised data regarding your visit to our website and the use of our services, applications and tools, you may object or revoke your consent by following the instructions in the advertising or the Cybersiara™ Cookie Policy at the end of this policy.

Fraud Detection and Prevention

Based on our legitimate interest in the user-friendly design of our products, as well as in the prevention of fraud to the detriment of SiaraShield™ and users, we collect, use and store certain information about visitors in order to detect, prevent and analyse fraudulent transactions. We may share this information with a third party, police or government organisations in order to prevent fraud and online crime. We may also share your information with financial organisations to prevent money laundry and other financial crimes.

Communication with Cybersiara™

Customer Support

A site visitor or SiaraShield™ user can contact Cybersiara™ at any time with their queries via email at support@cybersiara.com or via a private message on social media platforms. Customers may also call us using our free phone number at 0800 999 999 7. We are available Monday to Friday from 8.30AM until 6.00PM and Saturdays from 9.00AM until 1.00PM

Online Help Desk Service

Registered customers can log into their portal system via MyCyberSiara.com and going to the “Help Centre” in order to create a new ticket. Customers can create tickets using the online portal if they have any problems with accounts, subscriptions, billing, technical and etc. Our Engineers and experts will aim to respond to each enquiry within 48 hours. This is the most convenient type of communication with us (or Cybersiara) if you are experiencing a problem or have a question regarding your services.

Chat-Support System

In the general areas of administration, Cybersiara™ collect chat content which is stored for the purpose of providing customer support. To provide the chat system we use Zendesk online chat system from www.zendesk.com. The chat function provided in the CMS allows the SiaraShield™ user to connect with Cybersiara™. We collect, process and use the information communicated by the Cybersiara™ user via the chat function solely for the processing of the specific request. The information provided by the SiaraShield™ user is transmitted to and stored on a Zendesk server. For more information please visit Zendesk website at www.zendesk.com.

Cookies are used to operate the chat feature. The cookies make it possible to recognise the site visitors Internet browser in order to distinguish the individual users from the chat function of our website. If the information collected in this way has a personal reference, the processing will be carried out in accordance with Article 6 (1) (f) GDPR based on our legitimate interest in effective customer care and the statistical analysis of user behaviour for optimisation purposes.

Rights of the Data Subjects

(i.e. SiaraSheild™ user or Cybersiara Site Visitor, hereinafter referred to collectively as “Cybersiara™ User”)

According to the relevant legislation, including the GDPR, the Cybersiara™ user and site visitors have certain rights in relation to their personal data which is processed by Cybersiara. In particular, they have a right to information, correction, transferability or deletion of their data..

In some cases, it will not be possible to change or remove content after it has been published on the Cybersiara™ website. Upon receipt of such request, Cybersiara™ may close the corresponding Cybersiara™ Account and remove the offending personal information from public areas as soon as possible based on account activity and applicable law. The legal right to information, correction or deletion of personal data remains unaffected.

Information and Access

The Cybersiara™ user can usually access, verify and edit their personal information in their Cybersiara™ account by logging in and directly updating or deleting the appropriate information.

We are happy to inform you which of your items of personal data we have stored, as well as any fees incurred under applicable law. The information will be processed by us immediately and is usually sent via email. In order to receive detailed information, please inform us as far as possible as to the type of personal data requested. To be sure that the requesting person is also the person whom they claim to be, we require proof of identity. This can be a copy of an official identity document. Please ensure that serial numbers, passport numbers or similar are blackened out or removed. We use this copy solely for identification and processing of the request and delete it as soon as it has served its purpose.

Right to Data Portability

In certain cases, which are listed in detail in Art. 20 GDPR, the site visitor or the SiaraShield user has the right to receive personal data concerning him or her, in a structured, common and machine-readable format or to have this data transferred to a third party upon demand.

Exercising your Rights

In order to exercise these and other data subject rights, an affected party may, at any time, contact Cybersiara™ via the following contact address support@cybersiara.com.

Where the Cybersiara™ User exercises his or her legal right to access, correction or deletion of their personal information, Cybersiara™ may, under certain circumstances where legally obliged to so, refuse to provide such information or refuse to correct or delete your personal information. However, Cybersiara™ will give the reasons in these cases.

Data Security

The Cybersiara™ User's information is protected by the Cybersiara™ technical and organisational security measures to minimise risks associated with their loss, misuse, unauthorised access, unauthorised disclosure and alteration of their and all user’s data. For example, we use firewalls and data encryption, as well as physical access restrictions for our data centres and data access authorisation controls.

Changes to this Privacy Policy

Cybersiara™ reserves the right to change this privacy policy should this be necessary due to a change in legislation or as a result of further or changed services used or offered by Cybersiara™. The current version can always be located on privacy policy page. If Cybersiara™ intends to process the data of the Cybersiara™ user for purposes other than those for which they were collected, we will inform the Cybersiara™ user in advance, in accordance with the law.

Contact

If any questions or concerns regarding this privacy policy arise, we can be contacted via this form, via email or via a letter to:

(GDPR Compliance Team)

MRB Corporation Ltd.

239 High Street Kensington

London W8 6SN

support@cybersiara.com

Duration of the Storage of Personal Data

The data processed by us are deleted or limited in their processing in accordance with Article 17 and Article 18 GDPR. Unless explicitly stated in this privacy policy, the data stored by us are deleted as soon as they are no longer required for their intended purpose and the deletion does not conflict with any statutory storage requirements and/or there is no legitimate interest in the re-storage on our part. Where the data cannot be deleted because it is required for another legitimate purpose, its processing shall be restricted accordingly. The data shall be blocked and not processed for any other purposes. This applies, for example to data that must be kept for commercial or tax reasons.

Sharing of Personal Data and the List of Sub-processors and Services used by CyberSiara™

We may work with other companies who help us run our business (“Service Providers”). These companies provide services to help us deliver customer support, process credit card payments, manage and contact our existing Customers as well as sales leads, provide marketing support, and otherwise operate and improve our Services. These Service Providers may only process personal information pursuant to our instructions and in compliance both with this Privacy Policy and other applicable confidentiality and security measures and regulations, including our obligations under the EU-US and Swiss-US Privacy Shield frameworks.

Specifically, we do not permit our Service Providers to sell any personal information we share with them or to use any personal information we share with them for their own marketing purposes or for any purpose other than in connection with the services they provide to us.

In addition to sharing with Service Providers as described above, we also may share your information with others in the following circumstances:

  • Within the Cybersiara™ Group (defined for the purposes of this Policy)
  • With our resellers and other sales partners who may help us distribute the Services to Customers;
  • In the event of a merger, sale, change in control, or reorganization of all or part of our business;
  • When we are required to disclose personal information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
  • Where we have a good-faith belief sharing is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of our Website Terms of Use, Self-Serve Subscription Agreement, and/or Enterprise Subscription Terms of Service; or as otherwise required to comply with our legal obligations; or
  • As you may otherwise consent from time to time.

Our Cookies Policy

1. What are cookies?

Cookies are small pieces of text used to store information on web browsers. They are used by many websites to store and receive identifiers and other information on devices, such as a handheld phone or computer. Our Website and Service use cookies and other similar technologies (collectively in this Policy, "cookies"), in order to provide a better service to you and to generally improve our Website and Service. For example, we may use cookies to help direct you to the appropriate part of our Website, by indicating that you are a repeat visitor. We also may use information to present you with services that are matched to your preferences and to manage and track the effectiveness of our marketing efforts.

We also may include tracking pixels, which are small graphic images, in our marketing communications to determine engagement. These cookies may be set by us or by third parties with whom we have partnered to assist in our marketing efforts.

Some portions of our Website are functional without cookies, and you may generally choose whether to accept cookies. Most web browsers are set to accept cookies by default, however, you may be able to delete cookies yourself through your browser's cookie manager. To do so, please follow the instructions provided by your web browser. Please note that disabling cookies will reset your session, disable auto-login, and may adversely affect the availability and functionality of our Website and the services we can provide to you.

2. How and why does Cybersiara use them?

Cybersiara™ uses cookies to gain a better understanding of how visitors use our website. Cookies help us to tailor our website to your personal needs, improve website use, gain customer satisfaction feedback (through designated partners) and to communicate to you elsewhere on the web. To enable this, some cookies are applied when you enter our website.

Cybersiara™ keeps all the information collected from the cookies in a non–personally identifiable format. Cybersiara™ cookies located on your computer do not retain your name or your IP address.

3. What type of cookies does Cybersiara™ use?

The following types of cookies are used on our website.

Necessary cookies

These are cookies that are strictly necessary for the operation of a website. Without these cookies, this website won’t work properly so we are not asking you for your specific consent for these cookies. For all of the other cookies your informed consent is required.

Session cookies

Session Cookies are temporary cookies stored in the browser’s memory just until the browser is closed.

These types of cookies pose less of a security risk and are used to power e-commerce shopping carts, to control the page elements shown to a user during a single multi-page visit to a website, and for other short-term storage purposes.

Persistent/Functional cookies

This type of cookies are longer-term cookies that are tagged by the issuer with an expiration date.

These cookies are stored by the browser even after the browser is closed. They are returned to the issuer every time you visit the site that issued the cookie or view a site that contains a resource (such as an ad) issued by the original cookie issuer.

In this way, persistent cookies can track your activity not only on the site that issued the cookie but also on any site that includes a resource issued by the same site. This is the mechanism sites like Google and Facebook use to create a log of user activity across multiple websites.

When you click “Remember Me” or a similar option when logging into an online account, a persistent cookie is used to store your login information on your browser.

Since, persistent cookies stick around much longer than session cookies and can theoretically track your activity over time at multiple sites, persistent cookies pose a greater risk than session cookies.

First-party cookies

are cookies created by the site you’re currently visiting. For example, while on this site we use cookies for various purposes, such as making our host filtering feature work. The cookies we issue while you’re visiting our site are first-party cookies.

Third-party cookies

are cookies added by a domain that is not the domain you are currently visiting. The most common use of third-party cookies is to track users who click on advertisements and associate them with the referring domain.

For example, when you click on an ad on a website, a third-party cookie is used to associate your traffic with the site where the ad appeared.

While cookies are a necessary part of the modern web, they can also pose a considerable risk of invasion of privacy as well as a security risk to the websites that use them.

How can I change my cookie settings?

Please ensure that your computer setting reflects whether you are happy to accept cookies or not. You can set your browser to warn you before accepting cookies, or you can simply set it to refuse them, although you may not have access to all the features of our Cybersiara™ website if you do so. See your browser 'help' button to see how you can do this. You do not need to have cookies on to use or navigate through many parts of our Cybersiara™ website. Remember that if you use different computers in different locations, you will need to ensure that each browser is adjusted to suit your cookie preferences.

For more information on the legislation regarding cookies, see the Information Commissioners Office's website - https://ico.org.uk/ .

Legal Notice Update

We reserve the right to make any changes and corrections to this notice. Please refer to this page from time to time to review these and any new information which may have been added.